Understand the process
Review the policy and insurer’s instructions to identify the relevant claim route.
Support when it matters
Less uncertainty. More support.
When it is time to make a claim, you should know what comes next. Get help organising documents, understanding the process and following up with your insurer.
Real conversations. Clearer decisions.
✦ A little clarity goes a long way.
Sama Fintech WITH YOU, ALL THE WAY
One step at a time
Organise. Submit. Follow up.
Claim Servicing↗✓
Start with understandingChoose with confidence
The bigger picture
Make the next step feel manageable.
Claim requirements can vary by policy and event. We help you organise the information requested by your insurer and understand the next action, from initial notification to responding to queries.
Find your starting point ↗Made easier with Sama Fintech
Clarity at every step.
Get paperwork organised
Build a checklist around the documents requested for your specific claim.
Follow up with clarity
Keep reference numbers, correspondence and pending requests together for easier follow-up.
A simple starting point
A little preparation.
A better conversation.
Have these details handy when you speak with us. We’ll help you understand what else may be needed.
Keep sensitive documents private. Share them only through a verified channel when requested.
Your conversation checklist
✓
Policy number and insurer name
✓
A brief account of the event and relevant dates
✓
Claim reference, supporting records and insurer correspondence, if available
From questions to next steps
Let’s make it simple.
01
Tell us what you need
Start with your situation, your questions and what you want to achieve.
02
Understand your options
Talk through the details, requirements and things to consider.
03
Decide your next step
Move forward when you understand the process and feel ready.
Good questions
A little more clarity.
Answers to the things you may be wondering.
Can you guarantee claim approval?+
No. The insurer decides based on policy coverage, evidence and applicable conditions. Our role is to help you navigate the process.
Can you help with an existing claim?+
Yes. Have your claim reference and latest insurer correspondence ready so the pending steps can be reviewed.
Should I wait before notifying my insurer?+
No. Contact your insurer promptly and follow the notification requirements in your policy. You can seek assistance with the remaining steps afterwards.
Your next step
Let’s talk about
Claim Servicing.
Bring your questions. We’ll help you find a way forward.
The insurer assesses and decides each claim under the policy terms. Assistance does not guarantee approval, a settlement amount or a settlement date. Notify your insurer promptly and follow its requirements. IRDAI health insurance claims guidance ↗